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49(10), 617-631
Kochapakdee, Wallapa Chaibourkeaw. (1998).
Nurse, nurse administrator, and nurse
educator perceptions of patient expectations of nursing service quality in southern,Thailand
.
Doctoral dissertation, Alabama : The University of Alabama at Bermingham.
Parasuraman A.,Zeithalm V.A.,And Berry L.L. (1988).
Communication and control
process in delivery of service quality
. Journal of Marketing,52(April),35-48.