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Abstract
The objective of the research was to develop a training model of coaching for Student Registration and Educational
Service task at Thaksin University, Phatthalung campus. The action research process was applied for developing the
model through three stages: 1) need assessment of self-development of personnel in the Student Registration and
Educational Service, 2) creation and quality assessment of the model of coaching technique for Student Registration
and Educational Service, and 3) studying the efficiency of the model. The sample for the action research included 5
personnel working in the Student Registration and Educational Service, Thaksin University, Phatthalung Campus.
The instrument used in the study consisted of a training manual, an interview schedule, a test of knowledge on Student
Registration and Educational Service, an observation form assessing skill in doing task in Student Registration and
Educational Service and an attitudinal test of personnel toward Student Registration and Educational Service task. The
data were analyzed quantitatively using such statistics as arithmetic means, standard deviations and qualitatively from
the reflective cycle of the research.
The findings of the study reveal the following.
1. Personnel in the Student Registration and Educational Service, Thaksin University, Phatthalung
Campus need training on the task of their colleagues. They realize the importance of such tasks as grade
processing, issuing class schedules, graduation recording and maintaining critical documents. They are willing to
exchange knowledge and their expertise in procedures of the task with other colleagues.
2. A training model of coaching for Student Registration and Educational Service task at Thaksin
University, Phatthalung Campus has been developed, utilizing the action research process based on the 6 tasks: 1)
management, 2) students’ records, 3) course enrollment, 4) instruction support, 5) critical documents, and 6)
graduation records. The training covers 18 hours, which is divided into two sessions: theoretical knowledge – 7
hours and practical skill -11 hours.
3. The efficiency of the training model can be seen in its capacity in personnel development of the Student
Registration and Educational Service in terms of their knowledge, skills and attitude toward the work unit, which can
be described in the following.
3.1 Regarding knowledge, the personnel gain the knowledge from the ‘high’ to the ‘very high’ level.
3.2 Regarding practical skill, in additional to their own task, the personnel are capable of doing other
tasks more two tasks, within a timeframe of no more than 1 minute per task.
3.3 Regarding attitude, the personnel show the ‘very high’ level of attitude toward the Student
Registration and Educational Service.
Keyword :
Development of Implementation, Teaching Training in Office
