full2010.pdf - page 844

806
the variance in organizational citizenship behaviors. Variables having a statistically significant direct effect on
organizational citizenship behaviors were perceived organizational support, organizational commitment.Variables
having a statistically significant indirect effect on organizational citizenship behaviors were : 1) job satisfaction
indirectly affecting through organizational commitment; 2) perceived organizational justice, and 3) perceived
organizational support indirectly affecting through job satisfaction and organizational commitment.
Keywords: Organizational Citizenship Behaviors, Job Satisfaction, Organizational Commitment, Perceived
Organizational Justice, Perceived Organizational Support
‡Î µœÎµ
„µ¦¦·®µ¦‹´—„µ¦Äœž{‹‹»´ œ¡ªnµ°Š‡r„µ¦Å—oÄ®o‡ªµ¤Îµ‡´˜n°»‡¨µ„¦Äœ°Š‡r„µ¦Áž}œ°¥nµŠ¥·ÉŠ ×¥ÁŒ¡µ³
„µ¦¦·®µ¦‹´—„µ¦ °Š°Š‡r„µ¦£µ‡¦´“£µ¥Ä˜o „µ¦ž’·¦¼ž°Š‡r„µ¦Åž¼n “¦¼žÂ„µ¦¦·®µ¦‹´—„µ¦£µ‡¦´“ÂœªÄ®¤n”
°—‡¨o°Š„´ª· ´¥š´«œrÄ®¤n°Š„µ¦¡´•œµ¦³¦µ„µ¦ ĜnªŠ¦³¥³že ¡.«.2551-2555 š¸É„ε®œ—ªnµ “¦³¦µ„µ¦
Ś¥¤»n ŠÁœoœž¦³Ã¥œr »°Šž¦³µœÂ¨³¦´„¬µŸ¨ž¦³Ã¥œr°Šž¦³Áš«µ˜· ¤¸¸—¤¦¦™œ³¼Š µ¤µ¦™Á¦¸¥œ¦¼o
ž¦´ ˜´ª ¨³˜°œ°Š˜n°„µ¦Áž¨¸É¥œÂž¨Š ¥¹—¤´ÉœÄœ®¨´„‹¦·¥›¦¦¤Â¨³›¦¦¤µ£·µ¨” (εœ´„Šµœ‡–³„¦¦¤„µ¦
¡´ •œµ¦³¦µ„µ¦, 2551 : 26) Ž¹ÉŠ„µ¦šÎ µÄ®o¦³¦µ„µ¦Áž}œ°¥nµŠš¸É¤»nŠ®ª´ ŠÅ—oœ´Êœ œ°„‹µ„„µ¦ž¦´ Áž¨¸É¥œš¸É
¦³„µ¦¦·®µ¦Â¨o ª » ‡¨µ„¦ °Š°Š‡r„µ¦„ÈÁž}œnªœž¦³„°Îµ‡´ š¸É‹³ ´Á‡¨ºÉ °œ„µ¦ž’·´ ˜·ŠµœÄœ°Š‡r „µ¦
£µ‡¦´“Ä®o ¦¦¨»Ážjµ®¤µ¥—´ Š„¨nµª »‡¨µ„¦£µ‡¦´“Äœ¤· ˜·Ä®¤n‹³˜o°Šž¦´ ˜´ªÄ®o¤¸‡»–£µ¡¼Š ¤¸‡ªµ¤¦¼o ž¦³„µ¦–r
¤¸‡ªµ¤µ¤µ¦™®¨µ„®¨µ¥ œ°„Á®œº°‹µ„š¸É‹³˜o°Š¤¸‡»–›¦¦¤Â¨³‹¦· ¥›¦¦¤Áž}œ‡» –¤´˜·¡ºÊ œ“µœš¸É ε‡´š¸É »— Ž¹ÉŠ
¡§˜·„¦¦¤ °Š»‡¨µ„¦£µ‡¦´ “¤¸°¥¼n 2 ¨´„¬–³ ‡º° ¡§˜·„¦¦¤˜µ¤šµš®œoµš¸É Áž}œ¡§˜·„¦¦¤š¸É˜o°ŠšÎµ ®µ„Ťn šÎµ
®¦º °„¦³šÎµ°¥n µŠÅ¤n ™¼„˜o°Š‹³Å—o¦´„µ¦¨ŠÃš¬ ¨³¡§˜·„¦¦¤š¸É‡ª¦„¦³šÎµ—oª¥‡ªµ¤Á˜È¤Ä‹ Áž} œ¡§˜·„¦¦¤š¸ÉŤnŗo
Á„·—‹µ„„µ¦´ Š‡´Ä®ošÎ µ ˜nŸ¨ °Š„µ¦„¦³šÎµ‹³n ŠÁ¦·¤ž¦³· š›·Ÿ¨ÄœŠµœ °Š˜œÁ°Š °Š‡r „µ¦ ¨³´Š‡¤Ã—¥¦ª¤
Á¦¸ ¥„¡§˜·„¦¦¤—´Š„¨nµªªnµ “¡§˜·„¦¦¤„µ¦Áž}œ¤µ·„š¸É—¸˜n°°Š‡r„µ¦” (¡´ ¦ª¦¦– ªŠ¬rŚ¥, 2549 : 10)
ĜnªŠ 2 š«ª¦¦¬š¸ÉŸnµœ¤µ œª‡·—Á¦ºÉ °Š¡§˜·„¦¦¤„µ¦Áž}œ¤µ·„š¸É—¸˜n°°Š‡r „µ¦Áž}œÂœª‡·—Ä®¤nš¸É œ´„ª· µ„µ¦
ÁœoœÂ¨³Á¡·É¤‡ªµ¤Î µ‡´ °Š„µ¦«¹„¬µ™¹Šž{‹‹´¥Á®˜»Â¨³ž{ ‹‹´¥Ÿ¨ °Š¡§˜·„¦¦¤—´Š„¨nµªÄœ®¨µ¥°Š‡r „µ¦ °°¦r„œ
(Organ, 1987 : 4) Á‹o µ °ŠÂœª‡·—¡§˜·„¦¦¤„µ¦Áž} œ¤µ·„š¸É—¸˜n°°Š‡r„µ¦Å—oÄ®o‡ªµ¤®¤µ¥ °Š¡§˜· „¦¦¤„µ¦Áž}œ
¤µ·„š¸É—¸˜n°°Š‡r „µ¦ªnµÁž}œ¡§˜· „¦¦¤ °Š»‡¨µ„¦š¸É Á„·— ¹Êœ‹µ„˜´ª °Š» ‡¨µ„¦Á°ŠŽ¹ÉŠ°Š‡r „µ¦Å¤nŗo „ε®œ—ŪoÄ®o
ž’·´˜· Áž}œ¡§˜·„¦¦¤š¸É»‡¨µ„¦Á˜È¤Ä‹ž’·´˜·Á¡ºÉ°°Š‡r„µ¦ ×¥Áž}œ¡§˜· „¦¦¤š¸É œ´œ»œ®¦º°nŠŸ¨˜n°ž¦³· š›·Ÿ¨
°Š°Š‡r„µ¦ ‹ÎµÂœ„Áž}œ 5 °Š‡rž¦³„° ŗo„n ¡§˜·„¦¦¤„µ¦Ä®o‡ªµ¤n ª¥Á®¨º ° ‡ªµ¤Îµœ¹„Äœ®œoµš¸É ‡ªµ¤°—šœ
°—„¨´Êœ „µ¦‡Îµœ¹Š™¹ŠŸ¼o°ºÉœ ¨³„µ¦Ä®o‡ªµ¤¦nª¤¤º° Ĝ –³š¸É„µ¦«¹„¬µÁ„¸É¥ª„´¡§˜·„¦¦¤„µ¦Áž}œ¤µ·„š¸É—¸˜n°°Š‡r„µ¦
Ĝž¦³Áš«Åš¥œ´Êœ εœ´„Šµœ‡–³„¦¦¤„µ¦ oµ¦µ„µ¦¡¨Á¦º °œ (2547 : 81-85) ŗo‹ÎµÂœ„¡§˜·„¦¦¤—´ Š„¨nµª°°„Áž}œ
4 °Š‡r ž¦³„° ŗo„n ¡§˜·„¦¦¤„µ¦Ä®o‡ªµ¤nª¥Á®¨º° „µ¦‡Îµœ¹ Š™¹ŠŸ¼o°ºÉœ „µ¦°—šœ°—„¨´Êœ ¨³„µ¦šÎµ‡ªµ¤—¸Ä®o„´
´Š‡¤Äœ°Š‡r„µ¦ Ž¹É ŠÂ¤oªnµ°Š‡rž¦³„°Äœ„µ¦«¹ „¬µ¡§˜·„¦¦¤„µ¦Áž}œ¤µ·„š¸É—¸˜n°°Š‡r„µ¦ °Šœ´„ª·µ„µ¦Â˜n ¨³šnµœ
‹³¤¸‡ªµ¤Â˜„˜nµŠ„´ œoµŠÁ¨È„œo°¥ ˜n×¥¦»žÂ¨oª¡§˜·„¦¦¤—´Š„¨nµª„ȨoªœÁž} œ¡§˜·„¦¦¤šµš¡·Á«¬š¸É nŠŸ¨Ä®o
„µ¦ž’· ´˜·Šµœ °Š»‡¨µ„¦£µ¥Äœ°Š‡r„µ¦—¸¹ÊœÂ¨³nŠŸ¨ÄœšµŠª„˜n°ž¦³·š›·Ÿ¨ °Š°Š‡r„µ¦